Leak Adjustment Credit Policy
If you discovered a leak on your property, you might be eligible for a one-month billing adjustment. In order to qualify for the adjustment, you must meet the following criteria:
- Your account must be current and in good standing.
- Your consumption must have doubled from the same period last year.
- You must produce receipts to prove the leak has been repaired.
- Aurora Water reserves the right to inspect the property for leaks and/or repairs.
- Your request must be made within 90 days of the discovery of the leak.
Only one leak adjustment will be granted within a 12-month period. The amount of adjustment you receive will depend, in part, on the increase in water usage the leak caused. Once that’s been determined, you will be credited for a portion of that overage.
For more information or to request a leak adjustment, contact the billing office at 303.739.7388 or log into your online profile and complete a Lead Adjustment Report.