IF YOUR WATER SERVICE HAS BEEN DISCONTINUED AND YOU HAVE MADE A PAYMENT ONLINE OR THROUGH OUR AUTOMATED PHONE SYSTEM: Please call 303.739.7388 or log into your online profile and complete a Reconnect Request. Billing Questions 303.739.7388
Sewer usage charges are based on “winter quarter average,” which calculates average water consumption from December through February. Your usage varies from year to year, so the average is recalculated each spring. The new sewer charges are reflected on your April bill. Winter Quarter Average Calculation Details
Customer Service & Emergencies
During Business Hours (7:30 a.m. – 5 p.m., M-F, non-Holiday) Customer Service, Emergencies and Water Reconnects
After Business Hours (5 p.m. – 7 a.m., M-F, Weekends/Holidays) Customer Service, Emergencies and Water Reconnects
For customers who have difficulty paying their water bills due to medical crisis, job loss or other challenges, assistance may be available through Aurora Water Cares. To determine eligibility, call Aurora Water Cares at 1.833.55WATER (1.833.559.2837).
