Access Aurora is the online system for contacting the city of Aurora about any non-emergency concerns, questions, comments or requests for service.

Please complete all required fields and provide as much detail as possible. The more information you provide, the better able we are to assist you.

If the issue is not visible from the street, is inside a home or other structure, or related to graffiti, your name and phone number also are required.

This service is available for your phone. Visit your app store and search for Access Aurora or scan the code with your phone. You can easily report code violations or other issues, and get information about the city in a few simple steps by using Access Aurora for your phone.

Street Light Outages: Contact Xcel Energy at 800.895.4999 or report online.

Media Inquiries: Please see the Media Contacts page.

For emergencies, please call 911.

For additional assistance, please call Access Aurora at 303.739.7000.

Access Aurora is open 8 a.m. to 5 p.m. Monday through Friday via phone. The Access Aurora desk in the Aurora Municipal Center is open 9 a.m. to 4 p.m. Monday through Friday for walk-in payments, advance appointments and in-person services. Requests submitted after 5 p.m. will be addressed the next business day.

The issue reporting form above is provided as an alternative method of contacting Access Aurora with a specific issue. If you are not able to use this feature due to a disability, and contacting Access Aurora directly by phone or in person is not an accessible alternative, you can contact the Office of Accessibility directly or request an accommodation by filling out our accommodation request form.