Help Is On The Way Flyer
An emergency is any situation that requires immediate assistance from law enforcement, the fire department or an ambulance. If you are ever in doubt as to whether a situation is an emergency, you should call 911. It is better to be safe and let the 911 dispatcher determine if you need emergency assistance.
In an Emergency Situation - Police, Medical or Fire - Call 911 First
If it is not an emergency, please direct all other questions, comments, or requests to:
Access Aurora Customer Service
Monday through Friday, 8 a.m. to 5 p.m. firstname.lastname@example.org
Weekends and After Hours
The non-emergency number for the Aurora Emergency Communications Center is 303.627.3100.
911 Recording Requests
All requests must be made in writing and we do not require a subpoena. Recording requests require a minimum of one week, after receipt, to process.
A fee of $58.88 must be submitted with the written request.
If the request takes longer than one hour, an additional fee of $39.25 per hour will be charged.
If the request is for “Discovery” (an exhaustive search for all possible phone calls and/or radio traffic), each additional hour will be billed at a higher rate of $45.00 per hour. “Discovery” requests must be prearranged by phone prior to submitting the request form.
All checks should be made to "City of Aurora" (we do not accept cash).
The city does not provide typed transcripts.
If you have additional questions, contact Sheila Cox at email@example.com or 303.627.3143.
Downloadable Recording Request Form