15151 E. Alameda Parkway, fifth floor
Aurora, CO 80012
Kim Stuart, Director
The Communications Department is composed of four areas: Public Relations, Creative and Distribution Services, Access Aurora and Television and Cable Services. The department ensures that city publications, news releases, electronic media and web content are clear, consistent, concise and attractive, and communicates city information accurately and purposely to the community, city employees and the media.
Media interest is a great opportunity for the city to educate the public. The media is one of the best ways the city can get a message out on a mass scale. Excellent media relationships are built on transparency, responsiveness and credibility. When speaking with the media, the Public Relations Division demonstrates the capabilities of the city and the expertise of its employees. This helps establish public trust with the listening audience.
City Public Information Officers
Access Aurora is the city’s main information and customer service center. The city’s residents, visitors and businesses can contact Access Aurora for answers to all of their questions, a timely response to concerns and questions, and assistance with any issues they may have. Access Aurora provides many options to report code enforcement violations, ask questions, express a concern or leave a comment. Representatives are available between 8 a.m. and 5 p.m. Monday through Friday.
- Phone 303.739.7000: A live person will answer during normal business hours, or leave a message after hours
- Email firstname.lastname@example.org
- Use the “Contact Us” feature on the city’s website
- Fax 303.739.7695
- Send us a letter with your questions, comments or concerns
Inquiries received after hours will be addressed on the next business day.
Television and Cable Services provides state-of-the-art television production facilities and equipment, program playback on channels 8, 22 and 55 through Comcast Cable, video at AuroraTV.org and administration of the cable television franchise. Aurora TV offers a wide range of services that can help the city communicate more effectively with citizens, employees, businesses and other public agencies.
Creative Production & Distribution Services
Creative Production Services provides a wide range of services that help city employees create attractive, well-designed publications that communicate effectively within the community. Distribution Services manages all aspects of the city’s daily mail processing for approximately 97 locations among the numerous satellite locations and the Aurora Municipal Center, including the pickup, processing and delivery of business mail, mass marketing mailers, and tax and licensing statements.